Customer Service

For Ugly Ugly Store it is essential to maintain long-lasting and cordial relationships with all stakeholders, these being the foundations of the organization and the factor that allows us to endure. For this reason we have defined the following service policies which are aligned with our SIG policy:

• Satisfy the needs of the interested parties, providing a timely, reliable and value-added service.

• Ensuring the quality of services through the evaluation and monitoring of our suppliers

• Seek the improvement and innovation of our products, through data analysis and monitoring of the service provided.

• Provide the client with technological tools aimed at providing an effective service, promoting the necessary means to keep them informed about our products and services.

• Promote a welcoming work environment, updating and maintaining our facilities in good condition.

• Manage the necessary resources for the personal and professional development of our collaborators.

• Recognize and encourage the performance of our collaborators, reflecting this in the provision of the service.

At Ugly Ugly Store we value you and strive to be transparent in our interactions with you. We want your in-store and online experiences with us to be fun, efficient, and as personalized as you want. You should be able to find the fashion looks you want as quickly as possible. If you want to hear from us, you can set it up with us. If you decide you've heard enough from us for a while, you can too! The information we obtain from or about you, either directly or indirectly, helps us better understand you and improve your shopping and other experiences with us.

Above all else, however, our primary goals are to earn and maintain your trust, which includes addressing any questions or concerns you may have about the privacy and security of your personal information when it is in our hands. In this sense, we have partnered with OneTrust, a leading technology platform, which allows us to better communicate with you and respond to your requests more efficiently.

You can click on the boxes below to review each section of our Privacy Policy. Or, if you wish, you can print and read the full Privacy Policy.

Cancellations

The customer must make any request to cancel an order in writing, stating the reasons.

Cancellations of regularly inventoried merchandise can be accepted, but cancellations of merchandise orders that Carbotecnia requires to acquire or produce, or those corresponding to special projects, are not accepted.

Ugly Ugly Store reserves the right to authorize any cancellation.

In cancellations authorized by Ugly Ugly Store, one of the following charges will be made, whichever is greater: (a) 20% of the invoiced value of the merchandise canceled; or (b) The sum of the expenses incurred by Ugly Ugly Store before and after cancellation, including, without limitation, the amount equivalent to materials, labor, administrative processes, engineering work, work in process and any other expenses generated by Ugly Ugly Store in relation to said order.

The refund of the money will be made within a period that does not affect the liquidity of Ugly Ugly Store, and by means of a personal check or bank transfer in the name of the natural or legal person who made the purchase.